Customer Satisfaction Statement
APARTMENTS DOWN TOWN is committed to creating and marketing the highest quality accommodation. Our emphasis is first and foremost on ensuring customers are completely satisfied with our service. We will make certain that our customers enjoy a long and satisfying relationship with us. Our policies and procedures are customer friendly and we make it easy for them to do business with us. We will change our policies to meet the needs of our customers and will never compromise customer satisfaction for profit. We will achieve our profits by creating happy and satisfied customers.
Complaints
At APARTMENTS DOWN TOWN we actively encourage you to report complaints about our services. If you have a complaint we want you to let us know in order that we may do something about it. We know that most customers, who are not satisfied, don’t complain. They just never come back! Well, we want you back as a customer; so if you do have a complaint or even suggestion as to how we might improve our products and services please contact us at apartmentsdowntown@bigpond.com Of course, compliments are appreciated as well!
General Terms and Conditions
The information, data, graphics and other material on this Internet website is provided in the form 'as is’. Neither APARTMENTS DOWN TOWN, nor any provider of the information, data, graphics, or other material represents or guarantees, or accepts any liability whatsoever in respect of, the accuracy, currency or completeness of any of said material. Any use of this information is entirely at the user's risk. APARTMENTS DOWN TOWN does not accept any liability for any delays, interruptions, errors, or omissions, however occurring (including as a result of negligence) in the collecting, recording, processing, storing or disseminating this information.
APARTMENTS DOWN TOWN strives to ensure that all information, data, graphics, or other material contained in its sites is correct at the time of its inclusion. However, the accuracy of the material cannot be guaranteed and visitors using the information from the site do so entirely at their own risk. The information may not be reproduced or published in any other way or by any means without the prior written consent of APARTMENTS DOWN TOWN.
APARTMENTS DOWN TOWN does not accept liability for any errors or omissions and reserves the right to change information published on the site at any time.
These terms do not affect consumers' statutory rights.
Your Privacy
As always, your satisfaction is our number one priority and we will try our best to exceed your expectations in terms of our services and dealings with our company.
We greatly value your privacy and the trust you have in us when you provide us with your personal information. We understand the sensitive nature of personal privacy and we have the highest level of respect for your privacy. We desire to create a long-term relationship with all our customers and we offer you total peace of mind in relation to your privacy.
All credit card transactions for purchases on our site are completely safe and are handled by the National Australia Bank's Secure Internet Payment System, which uses Secure Socket Layer systems. Using this system, your credit card details are processed using 128 bit encryption methods to eliminate the chance of unlawful interception on the Internet.
The Privacy Act requires us to set out matters of which you should be aware regarding information we may collect about you
Our policies on the management of personal information, and generally, what sort of information we hold, for what purposes, and how we collect, hold, use and disclose that information.
What personal information is collected and held?
So that we can provide services to you, we may ask for personal details such as your name, address, telephone number or e-mail address. Privacy law requires us to collect personal information about you only from you if it is reasonable and practical to do so and not to disclose this information to other parties without your complete approval.
APARTMENTS DOWN TOWN takes measures to ensure your personal information is protected from unauthorised access, loss, misuse, disclosure or alteration. We also take measures to destroy and/or permanently encrypt personal information when it is no longer required. The types of measures we take vary with the type of information, and how it is collected and stored.
Generally, you are not required to provide any information requested by us if you do not choose to do so. If you choose to withhold requested information however, we may not be able to provide you with the services that depend on the collection of that information, particularly if the collection of that information is required by law.
At APARTMENTS DOWN TOWN we are committed to protecting the privacy and security of any personally identifiable information you provide us, including information that can be linked to a specific individual, such as name, address, phone number, or e-mail address.
In an effort to keep our service as simple and easy as possible we do not create, use or store profiles of our customers. We only record personal information that we reasonably require to do business with you.
